FAQ
Help Center
Everything you need to know about Enexbuy
Orders
How do I track my order?
You’ll receive a tracking link via email once your order is shipped. You can use it anytime to check real-time delivery updates.
Can I cancel or change my order?
Orders can be cancelled or modified within 12 hours of placement. After that, processing begins and changes may not be possible.
Shipping
Do you offer free shipping?
Yes — we offer free shipping on all first orders across the USA.
How long does delivery take?
Delivery typically takes 6–12 business days, depending on your location and demand.
Returns
What is your return policy?
We offer a 15-day return policy. Items must be unused and in original condition to be eligible.
How long do refunds take?
Refunds are processed within 5–7 business days after your return is received and inspected.
Product
Will the magnet fall off during workout?
No — the magnetic system is designed for a strong, secure hold on metal gym equipment, even during intense workouts.
Does it damage gym equipment?
No — the magnet is built with a protective layer that prevents scratches or damage to standard gym surfaces.