How can I contact you if I have a problem?+
Email info@enexbuy.com — no phone or live chat currently. A real person replies, usually within 12–24 business hours.
Are you on social media?+
Yes — you can find us on Facebook and Instagram (@enexbuy).
How long does shipping take?+
Orders are processed in 1–2 business days, then delivered in 5–15 business days depending on destination (5–12 days within the US).
Do you ship internationally?+
Yes — currently to the US, UK, Canada, Australia, and the Netherlands.
How much does shipping cost, and is there free shipping over a certain amount?+
Shipping is free on every order, no minimum required.
How do I track my order once it ships?+
You'll get a tracking number by email as soon as your order leaves the warehouse.
What's your return policy?+
30 days from delivery, item unused and in original packaging with tags. Full details: Return & Refund Policy
Do I have to pay for return shipping?+
Only if you've changed your mind. It's free if the item arrived damaged, defective, or wrong.
Can I change or cancel my order after placing it?+
Yes, within 12 hours of placing it — after that it's likely already processing.
Is this website safe to shop on?+
Yes — checkout uses 256-bit SSL encryption, and card details are never stored.
Are your plush toys and gift bundles designed in-house or sourced?+
They're hand-picked and curated by the ENEXBUY team, with select pieces (like the bestselling dino costume) noted as designed by ENEXBUY.