Refund & Return Policy
Last updated May 1, 2026
Your satisfaction matters to us. If something isn't right with your order, we make it simple to return, exchange, or get a refund — no complicated hoops to jump through.
Return window
30 days from delivery
Cancel window
12 hrs after order
Refund goes to
Original payment method
Return shipping
Free if it's our error
01Am I eligible to return my item?
You have 30 days from the date your order is delivered to request a return. Once 30 days have passed, we're unable to offer a refund or exchange.
To qualify, your item must be:
- Unused, unworn, and in the same condition you received it
- In its original packaging, with all tags and accessories included
- Accompanied by your order number or proof of purchase
02Can I cancel my order?
Changed your mind right after ordering? You can cancel free of charge within 12 hours of placing your order, as long as it hasn't already entered processing.
- Cancellation requests made within 12 hours are accepted at no cost.
- Once an order has been processed or shipped, it can no longer be canceled — but you can still return it once it arrives.
To cancel, email us with your order number as soon as possible — the sooner you reach out, the better the chance we can stop it before it ships.
03Who pays for return shipping?
Customers are responsible for return shipping costs in most cases — except when the issue is on us:
| Situation | Who pays |
|---|---|
| Changed your mind | Customer |
| Item arrived damaged in transit | ENEXBUY (free) |
| Item is defective or faulty | ENEXBUY (free) |
| Wrong item received | ENEXBUY (free) |
If any of the free-return cases apply, contact our support team with photos of the item and packaging, and we'll arrange a free return or replacement right away.
04How and when will I get refunded?
Once we receive your returned item, our team inspects it and emails you the approval or rejection of your refund.
If approved, your refund is issued to your original payment method. Please allow a few business days for it to reflect — processing times vary by bank or card provider.
Haven't seen your refund after 10 business days? First check with your bank or card company, since postings can take a little time. Still nothing? Contact us and we'll look into it.
05How do I start a return or cancellation?
Email us at info@enexbuy.com with your order number.
Tell us the reason for your return, exchange, refund, or cancellation request.
Our team will confirm eligibility and guide you through the next steps.
We aim to respond to every inquiry quickly so you can get back to enjoying your purchase.
Ready to start a return, refund, or cancellation?
info@enexbuy.com →