Return & refund policy
Your satisfaction matters to us. If something isn't right with your order, we make it simple to return, exchange, or get a refund — no complicated hoops to jump through.
30-Day Return Policy
You have 30 days from the date your order is delivered to request a return. If 30 days have passed since delivery, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, please make sure that:
- The item is unused, unworn, and in the same condition that you received it.
- The item is in its original packaging, with all tags and accessories included.
- You have your order number or proof of purchase ready.
Certain items — such as personalized products, perishable goods, and gift cards — are not eligible for return. If you're unsure whether your item qualifies, reach out to us before sending anything back and we'll confirm right away.
Order Cancellations
Changed your mind right after ordering? You can cancel your order free of charge within 12 hours of placing it, as long as it hasn't already entered processing.
- Cancellation requests made within 12 hours are accepted at no cost.
- Once an order has been processed or shipped, it can no longer be canceled — but you can still return it once it arrives.
To cancel an order, simply email us with your order number as soon as possible — the sooner you reach out, the better the chance we can stop it before it ships.
Return Shipping
Customers are responsible for return shipping costs, except in the following cases, where we'll cover it in full:
- The item arrived damaged in transit.
- The item is defective or faulty.
- You received the wrong item.
If any of these apply to your order, contact our support team with photos of the item and packaging, and we'll arrange a free return or replacement right away.
Refunds
Once we receive your returned item, our team will inspect it and notify you by email of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method. Please allow a few business days for it to reflect, as processing times can vary depending on your bank or card provider.
Haven't received your refund after 10 business days? First check with your bank or card company, since it often takes some time before a refund is officially posted. If it still hasn't shown up, contact us and we'll look into it.
Start a Return or Cancellation
Ready to start a return, request a refund, or cancel an order? Email us with your order number and the reason for your request, and our team will guide you through the next steps.
We aim to respond to every inquiry quickly so you can get back to enjoying your purchase.