Shipping Policy
Last updated May 1, 2026
This page covers how we process, ship, and deliver your order — from dispatch time to what happens if something goes wrong along the way.
Processing
1–3 business days
Delivery
5–15 business days
Tracking
Emailed on dispatch
Cancel by
12 hrs after order
01Processing & delivery times
Every order is processed within 1–3 business days (Monday–Friday, excluding holidays). During this time we verify payment, run quality checks, and prepare your order for dispatch from our fulfillment partners. Processing time is separate from — and happens before — shipping time.
Once dispatched, here's what to expect by destination:
| Country | Estimated delivery |
|---|---|
| United States | 5–12 business days |
| United Kingdom | 8–15 business days |
| Canada | 8–15 business days |
| Australia | 8–15 business days |
| Netherlands | 8–15 business days |
These are estimates, not guarantees — customs processing, carrier issues, and peak-season demand can occasionally add extra time.
02Shipping costs
Shipping fees are calculated at checkout unless stated otherwise. We occasionally run free-shipping promotions — when one's active, it will be clearly shown at checkout or on the product page before you pay.
03Tracking your order
You'll receive a shipping confirmation email with a tracking number as soon as your order leaves our warehouse. Tracking updates can take 1–3 business days to appear in the carrier's system, so don't worry if it looks quiet at first.
Haven't received tracking details within 5 business days of ordering? Contact us and we'll look into it.
04Customs, duties & taxes
Where required by law, applicable taxes are included at checkout. Depending on your country's regulations, additional import duties or taxes may still apply on delivery — these are the customer's responsibility.
05Delivery issues & address accuracy
Incorrect address details. Please double-check your shipping address at checkout. If it's wrong or incomplete, your order may be delayed, returned, or lost, and extra shipping fees may apply — enexbuy isn't responsible for deliveries sent to an address the customer entered incorrectly. Spot an error right after ordering? Email us immediately and we'll try to update it before dispatch.
Package shows as delivered but you haven't received it. First check with neighbors or others in your household, then contact the carrier directly. If you're still stuck, reach out to us and we'll help however we can — though we can't take responsibility for packages the carrier confirms as delivered.
Package returned to us undeliverable (wrong address, failed delivery attempts, or refused delivery) may require the customer to cover reshipping costs.
06Delays & split shipments
Occasionally, delivery takes longer than expected due to customs inspections, weather, carrier operations, seasonal demand, or wider supply-chain disruptions. We do our best to hit our estimated windows, but can't guarantee an exact delivery date.
Some orders ship in more than one package depending on product availability or warehouse location — if that happens, you'll get a separate tracking number for each shipment.
07Changing or canceling an order
You can modify or cancel an order within 12 hours of placing it. After that window, it may already be processed or shipped, and we won't be able to change or cancel it.
Still have a question about your shipment?
info@enexbuy.com →