Shipping policy
Shipping Policy
Last Updated: [5/1/2026]
Thank you for shopping with enexbuy . This Shipping Policy explains how we process, ship, and deliver orders placed through our store.
We currently ship only to customers located in:
United States
Order Processing Time
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
After your order is placed:
Orders go through payment verification and quality checks
Orders are prepared and dispatched from our fulfillment partners
You will receive a shipping confirmation email with tracking information once your order has been shipped.
Please note that processing time is separate from shipping time.
Estimated Shipping Times
Shipping times vary depending on destination and carrier availability.
United States
Estimated delivery: 5 - 12 business days
Delivery times are estimates and are not guaranteed. Delays may occur due to customs processing, carrier issues, or peak seasonal demand.
Shipping Costs
Shipping fees are calculated at checkout unless otherwise stated.
We may occasionally offer free shipping promotions. Promotional shipping offers will be clearly displayed during checkout or on product pages.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. Tracking updates may take 1–3 business days to appear in the carrier system.
If you do not receive tracking details within 5 business days after placing your order, please contact us.
Customs, Duties, and Taxes
For most shipments, applicable taxes are included at checkout when required by law.
However, depending on your country’s regulations, import duties or taxes may apply. These charges are the responsibility of the customer if applicable.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
If incorrect or incomplete address information is provided:
Orders may be delayed or lost
Additional shipping fees may apply
Enexbuy is not responsible for orders delivered to incorrect addresses provided by customers
Please contact us immediately if you notice an error in your shipping details.
Lost or Stolen Packages
If your tracking information shows that your package was delivered but you have not received it:
Check with neighbors or household members
Contact the shipping carrier directly
Contact our support team for assistance
Enexbuy is not responsible for lost or stolen packages confirmed as delivered by the carrier, but we will assist customers in resolving delivery issues when possible.
Shipping Delays
Unexpected delays may occur due to:
Customs inspections
Weather conditions
Carrier operational delays
High seasonal demand
Global supply chain disruptions
While we strive to deliver orders within the estimated timeframe, Enexbuy cannot guarantee exact delivery dates.
Split Shipments
Some orders may be shipped in multiple packages depending on product availability and warehouse location. If this occurs, you will receive separate tracking numbers for each shipment.
Order Changes and Cancellations
Orders may be modified or canceled within 12 hours of purchase. After this period, orders may already be processed or shipped and cannot be changed or canceled.
Undeliverable Packages
If a package is returned to us due to:
Incorrect address
Failed delivery attempts
Refused delivery
Customers may be responsible for reshipping costs.
Contact Information
If you have any questions regarding shipping, please contact us:
Enexbuy Customer Support
Email: [info@enexbuy.com]
Website: [https://www.enexbuy.com/]